FAQ's

Shipping

During Checkout you will see the total price, including taxes, shipping and handling charges, before you place your order. Your credit card will be charged in the selected currency according to the charges displayed during Checkout. Packages shipped to Canadian addresses do not require a signature for delivery.

Your will be charged when your order is packaged and dispatched to be shipped. If you are receiving multiple shipments, your credit card may be charged multiple times as we only charge your credit card when the product you ordered is packaged and ready to be shipped.

Please reference estimated delivery date during checkout to determine when your order will arrive based upon your order time.

Business Days

All orders ship Monday - Friday, excluding federal holidays.

What happens if I receive the wrong item?

If there’s an issue with the order - wrong size, wrong colour, defective, then simply notify us, and we will come to a fair resolution.

Returns & Exchanges

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Products on sale are final sale and are not eligible for refund, exchanges are accepted. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.